Custom Accounting respects & upholds the online privacy rights of Internet users & our clients. It is our responsibility to inform you of Custom Accounting standards regarding privacy, and to provide you with other resources for information on this important issue.

As a registered company, we use the interactive capabilities of the Internet to build strong and mutually beneficial relationships with clients, users & strategic partners. In the following document, we will outline:

• Custom Accounting’s business role
• How we maintain the anonymity of Internet users in our business practices, and the confidentiality of client information
• Our e-mail marketing policies
• Information about strategic partnerships we have with third-parties
• Who to contact if you have enquiries regarding our approach to privacy
• Other important privacy issues

Custom Accounting’s mission as an accounting and financial services company is to partner with our clients to create reliable and efficient financial management, planning and reporting solutions. Our clients may have proprietary policies regarding data collection for which we are not responsible. Any page to which this web site is linked not hosted within the www.customaccounting.com.au domain does not come under our privacy approach. We reserve the right to change our privacy policies from time to time as circumstances warrant. We will make available our most current policy on this site, so if you have questions or concerns about our policy please refer to the latest edition.

Privacy is an important issue for Custom Accounting. Clients of Custom Accounting are assured of confidentiality, any mention or feature of our clients on this web site is done only on the express permission of the client.

Custom Accounting accords with the Privacy Act (1988) and the National Privacy Principles of Australia.

What information we collect and why
We collect no personal information from you when you visit the Custom Accounting web site unless you choose to provide it to us. We do collect aggregate statistics regarding the numbers of visitors to the web site, but no information is personally identifiable. We may collect and store the following information about your visit:

• The internet domain from which you have visited
• The type of browser and operating system used to visit the web site
• The date and time of your visit
• The pages you visit
• The link you followed in order to visit our web site

The sole reason for the collection of this data is to assess the effectiveness of the Custom Accounting web site so that we can continue to improve our service to our customers.

Email Privacy
Custom Accounting does not engage in unsolicited mass email practice (Spamming).

Custom Accounting does utilise email communications with clients for speed, efficiency and for the cost benefit of the client. Custom Accounting does offer clients the opportunity to receive relevant company news and information via email, at the client’s sole option.

Custom Accounting does not onsell email addresses, or provide email addresses to third parties without the recipients express consent.

Information collected via online surveys
Custom Accounting will occasionally run online surveys and campaigns on its web site for the privilege of users and clients. The purposes for these surveys will be expressed in the particular terms and conditions for that survey, unless the survey is for internal purposes (such as customer service improvement), in which case those surveys also fall under the tenet of this privacy policy.

Personal Information we collect in the course of our business activities
In the course of our business activities we collect and hold personal information about you. Your personal information is collected for the purpose of providing you with the service(s) you have requested. We collect personal information about you, directly from you and not from a third party, except in circumstances where you have provided your consent. The personal information you provide to us will be retained only as long as necessary to fulfil the purposes for which the information was collected or as required by law.

We will endeavour to ensure that the personal information about you which we hold is up to date and accurate. In the event that you become aware that the information is inaccurate, incomplete or outdated, you may inform us. We will take all reasonable steps to correct the information.

Access to your personal information
You can request us to provide you with access to personal information we hold about you, and your request to access your personal information will be dealt with in a reasonable time. We may allow personal inspection of your records, or we may provide copies or summaries of relevant documentation as appropriate. If we refuse access we will provide you with a reason for doing so.

Third Parties
We will neither voluntarily disclose nor sell any information we gather from our website to third parties. However, in the following limited circumstances, your personal information may be released to third parties: (i) we are required by law to release the information due to a law, regulation, search warrant, subpoena or court order; or (ii) in the very rare instance that we believe there is a physical threat to you or others.

Removing your contact details from the Custom Accounting database
If you have submitted information to us via our “Contact Us” web page (e.g. you requested literature or information directly from us) and would like your name to be removed from our database or distribution lists you have the following options:

You can send an e-mail to our Administrator, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it - with “Remove contact details” in the subject heading.

You can send communication to the following address:

Custom Accounting Pty Ltd.
PO Box 509
Cootamundra
NSW 2590
Australia

Or call us on +61 2 6942 7466.